CUSTOMER SUPPORT CENTER

SINCE 2019, THE BG360 PLATFORM HAS SUCCESSFULLY:

Diverted
Created
Generated
100+ tons of Food Waste
650+ yards of Compost
430+ Carbon Offsets
LEARN HOW!

In-Depth Overview

The comprehensive, fully circular solution to food waste is here! Explore BioGreen360’s platform:
  • What does the machine look like, how is it installed, and how does it work?
  • How do you interact with the machine, and what are the daily/weekly best practices?
  • What is included in the monthly subscription?

FEEDING

  1. Interact with the multi-lingual touchscreen interface
  2. Press the FEED button central on the home screen
  3. Enter your unique, 4-Digit PIN code
  4. Select the type of food being loaded
  5. Quick clean
  6. Close the lid and you’re all done!

DOSING BIOLOGY

  1. The screen will prompt for a new dose of Biology
  2. Press the DOSE button and enter your 4-Digit PIN code
  3. Add the Biology Pod, fully intact
  4. Close the lid, and continue with your day!

CHANGING CONTAINERS

  1. The screen will indicate that the current container is full and needs to be replaced
  2. Press the SWAP CONTAINER button, and enter your 4-Digit PIN code
  3. Identify and input the serial number of the empty container
  4. Disconnect your BG3 from the full container, and tighten the lid on the empty one, making sure the connection is properly registered.

REMOVING CONTAMINANTS

  1. “Contaminant” definition review
  2. Interact with the screen prompt, pressing “REMOVE CONTAMINANT” button
  3. Enter your unique 4-Digit PIN code and open the lid once accepted
  4. Put on a full arm length glove and manually remove the contaminant
  5. Once found, close the lid and continue with your day!

CLOUD REPORTING

  1. Real time updates 
  2. Completely customizable, providing only the most important information
  3. Auditable ESG information that tracks carbon offset generation from when food enters your machine, to making it back into the ground
  4. Allows for data driven decisions to be made around increasing margins, reducing costs, and driving additional revenue to the bottom line.

ON-SCREEN TRAINING

Order TBD

  • Defining “Guided Training Module” vs. “Playground Mode”

FAQs

Answering the questions:
  1.  What can’t be fed into the machine?
  2. How long does it take to digest?
  3. Are compostable and paper items allowed?
  4. What are the daily/weekly maintenance activities?
  5. Is the machine safe?

Still have questions?

Feel free to reach out directly at: support@biogreen360.com
We’ll reply as soon as possible, thank you!