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SUPPORT CENTER

SINCE 2019, THE BG360 PLATFORM HAS SUCCESSFULLY:

Diverted
Created
Generated
100+ tons of Food Waste
650+ yards of Compost
430+ Carbon Offsets

DOCUMENTATION

The BG3 Product Manual explains every aspect of the machine. All of the following topics are covered in this comprehensive library, and updates will be made here as any advancements to the platform are made.
  • Safety
  • Component List
  • Explaining the User Interface
  • Machine Operation¬†
  • Daily/Weekly Best Practices
  • Faults and Troubleshooting
  • FAQs

SUPPORT VIDEOS

The BG3 virtual catalog can answer any of your questions! Whether you’re being introduced to the technology for the first time, or just need a refresher, we’ve got you covered. Provided below:
  • High-Level Demonstration and Overview
  • Quick Explanations for Frequently Performed Functions
  • Exploring the Cloud
  • Utilizing the On-Screen Training Module
Play Video

Demonstrating the Technology

The comprehensive, fully circular solution to food waste is here!
BioGreen360’s Joe Rosberg showcases the revolutionary BG3 platform, answering the questions:
  • What does the machine look like, how is it installed, and how does it work?
  • How do you interact with the machine, and what are the daily/weekly best practices?
  • What is included in the monthly subscription?

Operating Your BG3

Need a refresher on how to do something? Don’t worry, we’ve got you covered.

FEEDING

Watch the brief explanation video highlighting the quick and easy process of feeding the BG3

DOSING BIOLOGY

Watch the brief video highlighting the quick and easy process of adding biology into the BG3

CHANGING CONTAINERS

Watch the brief video highlighting the quick and easy process of changing a Smart Container on the BG3

REMOVING CONTAMINANTS

Watch a brief demonstration of the process to remove a contaminant from the machine

CLOUD REPORTING

Watch a brief demonstration of the cloud platform and the powerful, custom KPI reporting

ON-SCREEN TRAINING

Learn how qualified end-users can easily and comprehensively train other staff members with our training modules!

FEEDING

  1. Interact with the multi-lingual touchscreen interface
  2. Press the FEED button central on the home screen
  3. Enter your unique, 4-Digit PIN code
  4. Select the type of food being loaded
  5. Quick clean
  6. Close the lid and you’re all done!

DOSING BIOLOGY

  1. The screen will prompt for a new dose of Biology
  2. Press the DOSE button and enter your 4-Digit PIN code
  3. Add the Biology Pod, fully intact
  4. Close the lid, and continue with your day!

CHANGING CONTAINERS

  1. The screen will indicate that the current container is full and needs to be replaced
  2. Press the SWAP CONTAINER button, and enter your 4-Digit PIN code
  3. Identify and input the serial number of the empty container
  4. Disconnect your BG3 from the full container, and tighten the lid on the empty one, making sure the connection is properly registered.

REMOVING CONTAMINANTS

  1. “Contaminant” definition review
  2. Interact with the screen prompt, pressing “REMOVE CONTAMINANT” button
  3. Enter your unique 4-Digit PIN code and open the lid once accepted
  4. Put on a full arm length glove and manually remove the contaminant
  5. Once found, close the lid and continue with your day!

CLOUD REPORTING

  1. Real time updates 
  2. Completely customizable, providing only the most important information
  3. Auditable ESG information that tracks carbon offset generation from when food enters your machine, to making it back into the ground
  4. Allows for data driven decisions to be made around increasing margins, reducing costs, and driving additional revenue to the bottom line.

ON-SCREEN TRAINING

Order TBD

  • Defining “Guided Training Module” vs. “Playground Mode”

Still have questions?

Feel free to reach out directly at: support@biogreen360.com