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SUPPORT CENTER
SINCE 2019, THE BG360 PLATFORM HAS SUCCESSFULLY:
Diverted
Created
Generated
100+ tons of Food Waste
650+ yards of Compost
430+ Carbon Offsets
DOCUMENTATION
The BG3 Product Manual explains every aspect of the machine. All of the following topics are covered in this comprehensive library, and updates will be made here as any advancements to the platform are made.
Safety
Component List
Explaining the User Interface
Machine Operation
Daily/Weekly Best Practices
Faults and Troubleshooting
FAQs
SUPPORT VIDEOS
The BG3 virtual catalog can answer any of your questions! Whether you’re being introduced to the technology for the first time, or just need a refresher, we’ve got you covered. Provided below:
High-Level Demonstration and Overview
Quick Explanations for Frequently Performed Functions
Exploring the Cloud
Utilizing the On-Screen Training Module
Play Video
Demonstrating the Technology
The comprehensive, fully circular solution to food waste is here!
BioGreen360’s Joe Rosberg showcases the revolutionary BG3 platform, answering the questions:
What does the machine look like, how is it installed, and how does it work?
How do you interact with the machine, and what are the daily/weekly best practices?
What is included in the monthly subscription?
Operating Your BG3
Need a refresher on how to do something? Don’t worry, we’ve got you covered.
FEEDING
Watch the brief explanation video highlighting the quick and easy process of feeding the BG3
DOSING BIOLOGY
Watch the brief video highlighting the quick and easy process of adding biology into the BG3
CHANGING CONTAINERS
Watch the brief video highlighting the quick and easy process of changing a Smart Container on the BG3
REMOVING CONTAMINANTS
Watch a brief demonstration of the process to remove a contaminant from the machine
CLOUD REPORTING
Watch a brief demonstration of the cloud platform and the powerful, custom KPI reporting
ON-SCREEN TRAINING
Learn how qualified end-users can easily and comprehensively train other staff members with our training modules!
FEEDING
Interact with the multi-lingual touchscreen interface
Press the FEED button central on the home screen
Enter your unique, 4-Digit PIN code
Select the type of food being loaded
Quick clean
Close the lid and you’re all done!
DOSING BIOLOGY
The screen will prompt for a new dose of Biology
Press the DOSE button and enter your 4-Digit PIN code
Add the Biology Pod, fully intact
Close the lid, and continue with your day!
CHANGING CONTAINERS
The screen will indicate that the current container is full and needs to be replaced
Press the SWAP CONTAINER button, and enter your 4-Digit PIN code
Identify and input the serial number of the empty container
Disconnect your BG3 from the full container, and tighten the lid on the empty one, making sure the connection is properly registered.
REMOVING CONTAMINANTS
“Contaminant” definition review
Interact with the screen prompt, pressing “REMOVE CONTAMINANT” button
Enter your unique 4-Digit PIN code and open the lid once accepted
Put on a full arm length glove and manually remove the contaminant
Once found, close the lid and continue with your day!
CLOUD REPORTING
Real time updates
Completely customizable, providing only the most important information
Auditable ESG information that tracks carbon offset generation from when food enters your machine, to making it back into the ground
Allows for data driven decisions to be made around increasing margins, reducing costs, and driving additional revenue to the bottom line.
ON-SCREEN TRAINING
Order TBD
- Defining “Guided Training Module” vs. “Playground Mode”